One way to discern the heart of the matter: what do you really treasure?
Where is a person’s treasure? What do they prize most. Then you can find their real questions more easily. And the way into their answers. When i meet people, i ask, what do they value most? That’s most often where the true dialogue is-the one which God is already having with them. I try to work from there. “Where a person’s treasure is, there their heart will be also.” True that.